Peer-to-peer (P2P) trading offers flexibility and convenience for users looking to buy or sell digital assets directly. However, to maintain a fair and reliable trading environment, platforms enforce specific rules regarding order cancellations. Understanding these rules is essential for both new and experienced traders to avoid restrictions and ensure smooth transactions.
This guide breaks down the P2P order cancellation policies, explains restriction durations, and provides practical insights to help you stay compliant while maximizing your trading efficiency.
Who Is Subject to Cancellation Restrictions?
All users on the platform are subject to P2P order cancellation limits, but the thresholds vary depending on user status—new users versus established users. These classifications are based on trading activity history.
New Users
A new user is defined as someone who has completed fewer than three P2P trades since registration, including both buy and sell orders. Due to limited trading history, new users face stricter monitoring to prevent abuse and encourage responsible behavior.
New users will trigger a restriction if they:
- Cancel more than five orders before payment in a single day
- Cancel more than three orders after selecting "Payment Sent"
👉 Learn how to avoid accidental cancellations and protect your trading access.
Established Users
An established user has successfully completed three or more P2P trades since joining the platform. With a proven track record, these users are granted slightly more flexibility—but still must adhere to strict cancellation limits.
Established users will face restrictions if they:
- Cancel more than three orders before payment in one day
- Cancel more than one order after marking "Payment Sent"
These rules are designed to promote accountability. Once a seller confirms payment has been made, canceling disrupts the buyer’s experience and undermines trust in the system.
How Long Do Restrictions Last?
Cancellation limits aren’t just warnings—they result in temporary suspensions from key trading functions. The duration of each restriction increases with every violation within the same day, following a tiered penalty system.
Here's how the restriction timeline works:
First Violation: 15-Minute Lockout
When you exceed the daily cancellation limit for the first time, your ability to trade via P2P is suspended for 15 minutes. During this period:
- You cannot place new buy orders
- You cannot use P2P card purchases
- You cannot create or edit buy-side listings
This brief pause allows users to reflect on their actions and correct any misunderstandings about the process.
Second Violation: 30-Minute Suspension
If you trigger the cancellation limit again after the initial 15-minute block ends, the penalty increases to 30 minutes. At this stage, repeated behavior suggests a pattern that could affect other traders.
👉 Discover best practices for managing P2P trades without triggering penalties.
Third Violation: 1-Hour Ban
The third offense results in a 60-minute restriction. By now, frequent cancellations may indicate either poor planning or intentional disruption. The extended lockout serves as a stronger deterrent.
Fourth Violation: 4-Hour Freeze
After three previous blocks, a fourth violation leads to a four-hour suspension. This significant downtime affects your ability to participate in time-sensitive market movements and emphasizes the importance of careful order management.
Fifth and Subsequent Violations: Full-Day Lockout
Any further violations beyond four in a single day result in a full 24-hour ban from P2P trading activities. This includes:
- Inability to initiate purchases
- No access to publish or modify buy orders
- Suspension of P2P card-based transactions
The restriction resets at 00:00 UTC each day, meaning penalties do not carry over into the next calendar day.
What Trading Functions Are Restricted?
It’s important to understand exactly what you lose access to during a suspension. The following features are disabled when a cancellation threshold is breached:
- Placing new buy orders on the P2P marketplace
- Using credit/debit card payments for crypto purchases
- Creating or editing existing buy-side advertisements
- Accessing certain wallet functions tied to incoming trades
Note: Sell orders are generally not affected unless additional policy violations occur.
Why Are These Rules Important?
These policies exist to protect the integrity of the P2P ecosystem. Frequent order cancellations—especially after payment confirmation—can lead to:
- Lost time and frustration for counterparties
- Increased risk of scams or miscommunication
- Lower overall platform trust
By enforcing progressive penalties, the system encourages users to:
- Confirm availability before listing
- Communicate clearly with trading partners
- Only commit when ready to follow through
Fair trading benefits everyone involved and helps build a more reliable decentralized marketplace.
Frequently Asked Questions
What counts as an "order cancellation"?
An order cancellation occurs when you manually close an active trade request before completion. This includes canceling after clicking “Payment Sent” or abandoning a pending transaction without justification.
Does canceling a sell order count toward the limit?
No. The cancellation limits apply only to buy-side orders, including buying via card or publishing buy ads. Sell order cancellations do not contribute to these thresholds.
Can I appeal a restriction?
Restrictions are automatically applied based on system logs and cannot be manually overridden. However, they expire automatically at 00:00 UTC or after the designated time period ends.
Will I be notified before getting restricted?
Yes. The platform sends real-time alerts when you approach or exceed cancellation limits. It’s recommended to monitor notifications closely to avoid unintended breaches.
Do canceled orders reset at midnight?
Yes. All cancellation counts reset daily at 00:00 UTC, giving users a fresh start each day.
How can I avoid hitting the limit?
Plan your trades carefully. Only initiate orders when you're certain about completing them. Use drafts for testing ad terms, and communicate proactively with potential buyers or sellers.
Final Tips for Smooth P2P Trading
To remain in good standing and avoid disruptions:
- Review your intent before placing any order
- Double-check funds and payment methods beforehand
- Avoid last-minute changes once an order is live
- Treat every transaction as binding once initiated
Staying within cancellation limits isn’t just about compliance—it’s about building credibility in the P2P community.
👉 Start trading confidently with tools designed to keep you within policy limits.
By understanding and respecting these rules, you contribute to a safer, more efficient peer-to-peer trading experience for everyone.